The Evolution of Customer Journey Management, For Marketing and Beyond Adobe

The Evolution of Customer Journey Management, For Marketing and Beyond In the process of developing this…

Harvard Business Review: Designing the Hybrid Office

The role of the office has changed. Learn how forward-thinking companies are developing a new model…

A Leader in the 2021 Gartner® Magic Quadrant™ for Meeting Solutions

Gartner has named Zoom a Leader in the 2021 Magic Quadrant for Meeting Solutions. Read the…

Qualtrics Report: A hybrid future: What areas of virtual life are here to stay?

We asked 7,689 people across 10 countries for their preference between virtual, hybrid, or in-person life…

How to Host a Virtual Event With Zoom

With the right technology and preparation, you can make online events informative, interactive, engaging, and invaluable…

Customer Identity a Key Element of Creating Exceptional Digital Experiences

Growing consumer appetites for secure, frictionless digital engagements means that delivering on these expectations has become…

Aufbau einer digitalen Plattform zur Entfesselung der Leistungsfähigkeit

ANALYSTEN-PAPER IDC führte eine große internationale Befragung in Unternehmen durch, die derzeit ihre SAP-Systeme modernisieren, darunter…

THE FIVE PHASES OF DIGITAL ENGAGEMENT

Ebook Customer support teams have faced unprecedented challenges in recent months. For many companies, the tough…

FIVE STEPS TO MASTER DIGITAL CUSTOMER ENGAGEMENT

Ebook THIS EBOOK SHOWS YOU HOW TO: Craft and share your vision for digital channels Establish…

A PRACTICAL GUIDE TO MASTERING BOTS

A PRACTICAL GUIDE TO MASTERING BOTS Put bots at the center of your customer experience strategy…